Return & Refund Policy

30-Day Returns

We offer a 30-day return window from the date your order is delivered.

To be eligible for a return, the item must be:

  • In unused condition

  • In its original packaging

  • Returned with proof of purchase

How to Start a Return

To initiate a return, please contact our support team at:
sevenvale.help@gmail.com

Include your order number and reason for return. Our team will guide you through the next steps.

Refunds

Once your return is received and inspected, we’ll notify you of the approval status.

If approved:

  • Refunds are issued to your original payment method

  • Processing typically takes 5–10 business days, depending on your bank or card provider

Shipping fees (if any) are non-refundable.

Exchanges

If you received a damaged or defective item, please contact us within 48 hours of delivery.
We’ll arrange a replacement or refund at no additional cost.

Return Shipping

Customers are responsible for return shipping costs unless the item is defective or damaged upon arrival.

Non-Returnable Items

Returns may not be accepted if the item shows signs of use or damage not caused during shipping.

Questions?

If you have any questions about returns or refunds, we’re here to help:
sevenvale.help@gmail.com